Shipping policy

Shipping Carrier

dewrow offers global shipping services, and orders are delivered through various shipping carriers and logistics partners depending on the destination country and region.

Delivery Period

Orders are generally processed and shipped within 1–3 business days after payment confirmation.
Delivery times may vary depending on the destination country and region, and delays may occur due to circumstances beyond our control, including customs inspections, weather conditions, local holidays, or carrier-related issues.

Shipping Fee

Shipping fees may vary depending on the destination country and order amount, and the final shipping cost will be confirmed during checkout.
Free shipping promotions may be available for certain countries or orders above a specified amount.
Customs duties, VAT, import taxes, and any additional fees may apply according to the regulations of the destination country and, unless otherwise stated, are the responsibility of the customer.

Delivery Status Tracking Service

Tracking information will be available after the order has been shipped, though it may take some time for the tracking number to be updated in the system. You can check the delivery status through the shipping confirmation email.

Notes

If delivery cannot be completed due to customer-related reasons such as an incorrect address, prolonged absence, or refusal to accept the package, additional shipping or return fees may apply.
For requests related to address changes, delivery scheduling, shipping delays, or delivery status updates, please contact the relevant shipping carrier directly whenever possible.
Once the package has been handed over to the shipping carrier, any loss, delay, or customs clearance process will be handled in accordance with the carrier’s policies and local customs procedures.